| Q. Who can assist me if my Account Manager is not in the office? |
A: All of the Account Managers here at The Flesh Company are teamed with one
of our Sales Assistants. In the Account Manager’s absence his or her Sales
Assistant will be happy to handle all your needs.
|
| Q. Can I submit an order over the Internet? |
A: Yes. Feel free to email your PO, copy and file to your Account Manager. Email
addresses for all our Account Managers can be found in the Customer Service
area of this website. |
| Q. How long does it take to get a proof? |
A: Three days after receipt of order is the standard time for a proof. If the situation
requires a faster turnaround please contact your Account Manager so one can be
arranged.
|
| Q. What is your normal turnaround time? |
A: Standard delivery is 10 to 12 working days. As with any custom printing project,
standard delivery times are subject to change due to factors such as (but not
limited to) availability of raw materials, desired quantity and number of processes
required for the order.
|
| Q. Do you offer rush deliveries and what is the charge? |
A: 3, 5 and 7-day rush deliveries are available for a nominal charge. The exact
amount varies with each order so please check with your Account Manager at
The Flesh Company to see what the upcharge would be in a specific case.
|
| Q. What type of files formats/programs can you accept? |
A: Our composition department can accept files in the following formats: Quark,
Quark Passport, Pagemaker, Illustrator, Acrobat Professional, Photoshop,
Freehand, InDesign, F3 Windows, F3 DOS, Corel Draw and Microsoft Office.
Click here for more detailed specifications. |
| Q. What email address should I use when sending files? |
| A: Electronic files may be sent to: fleshcoparsons@fleshco.com |
| Q. Do you have an ftp site and if so what is it? |
| A: Yes. You can upload files (compress using WinZip or Stuffit). For login
information please contact your Account Manager. |
| Q. What are your terms for payment? |
| A: Our standard payment terms are: 3% 15 days/Net 16 Days. |
| Q. Can I pay with a credit card? |
| A: The Flesh Company does accept Visa, MasterCard and American Express credit cards for the payment of invoices. Please refer to the 'Credit Information' section on our website or contact the credit department at 800-760-2941. |
| Q. Where should I send our payments? |
| A: Please send payment for invoices to our Corporate Office.
The Flesh Company
P.O. Box 502175
St. Louis, MO 63150-2175 |
| Q. What are the hours of the shipping/receiving department? |
| A: The shipping department at The Flesh Company is open Monday through Friday
from 8 am to 9 pm Central Time.
Receiving Hours are Monday through Friday from 7:00 am to 3:00 pm
Central Time. |
| Q. Do you have warehousing capabilities? |
| A: The Flesh Company does have warehouse facilities available for use by
our distributors. Please contact your Account Manager for information
on the warehouse program that best meets your needs. |
| Q. Are you a union shop? |
| A: The Flesh Company is not a union shop and is thus unable to manufacturer
orders with a union bug logo. |